How can I pay for my order ?
There are several secure payment options to choose from at our Checkout. You can checkout via using our secure payment gateway RazorPay where you can use your international credit or debit cards. You may alternately also use PayPal at check out to securely complete your transaction as a guest or a returning PayPal member. We currently do not offer Apple Pay on our website due to international monetary regulations.
What are your shipping options and Delivery times ?
We currently offer two modes of shipping internationally. Standard Shipping – Standard Shipping is charged at a very nominal price starting at USD 9.99 only and takes a standard delivery time of 6 to 12 working days. The goods are securely shipped via International Speed post and delivered directly to you. Express Shipping – We also offer an express shipping option that uses FED EX / DHL / ARAMEX to deliver your order to you in 4-6 Business days. The cost for this option is calculated at the time of check out based on your location and products being ordered.
How do I track my order once it is confirmed ?
Once we receive your order, you will receive a confirmation email and whats app message from us confirming the same. Most orders ship out within 48-72 hours from our warehouses and you would get a shipping confirmation email with the tracking details of your order. Incase you require any further information on your order during its transit, you can always chat with our customer on WhatsApp or reach us on customercare@babyjalebi.com, wecare@babyjalebi.com
Can the bag be personalized?
Yes, you can personalize your bag adding a beautiful personalised Keychain. We recommend using initials or a short name for the best results. Click on the 'ADD PERSONALISATION' tab and type in the name
Could there be any additional charges on my order?
The shipping charges on our website and at the time of check out are final – you would not be asked to ever pay additional shipping charges. However, since we ship globally, in some rare cases, certain countries may have additional duty charges based on your countries local laws and customs regulations. This is a customs / government charge that you would need to pay directly to your country’s customs department and not a charge that we levy.
I have only received part of my order, where is the rest ?
All our products are beautifully packed in their own individual signature boxes. If you have ordered multiple products, each product will ship separately in its own packaging. This sometimes causes the complete products of the order to arrive with in a day or two of each other. Rest assured, your complete order will be with you soon.
What are your Returns, Exchanges and Refund policies ?
We do not offer exchanges or returns on our products due to them being shipped globally. However, in the rare occasion that you are dissatisfied with you purchase due to product defect or order related issue, please do reach out to our customer care channels and we would be more than happy to offer you an immediate and appropriate solution either via refund or replacement.
I want to know more about Baby Jalebi?
Baby Jalebi is well known and much loved, family owned Baby Products Brand, based out of India. We have been in the business of designing & manufacturing high end , superior quality, luxury baby products for close to a decade. In India, our products can be found on Various high end marketplace websites as well as our own. We also sell our products internationally via our global website – www.babyjalebiglobal.com We specialize in one of a kind, special embroidered Organic Baby bedding, Vegan Leather and Quilted designer diaper bags. Our products are made with the thought to enhance , enrich and elevate that first very special year for you and Baby. You can further explore our collections , design philosophy and ethos on our instagram page -www.insagram.com/babyjalebi
How can I contact you ?
We are always happy to hear from our customers. Please feel free to reach out to us on our customer care WhatsApp or on our support emails, wecare@babyjalebi.com, customercare@babyjalebi.com.
How do I clean my bag ?
To keep your diaper bag looking its best, simply wipe it clean with a damp cloth and let it air dry. For added longevity, store your bag in its dust bag when not in use.
What is the capacity of the Dune Diaper bag in terms of litres ?
The Dune Diaper bag is approx. 20 litres.
What is the weight of the bag?
The bag itself weighs approximately 850 grams..
What storage features does it have?
The bag has multiple compartments, including bottle pockets and several zip pockets for organization.
Does the bag come with any accessories?
Yes, it includes a large waterproof changing mat and comes in a dust bag.
What carrying options does it offer?
You can wear it as a backpack, crossbody, or attach it to a stroller.
What material is the bag made of?
It is crafted from a durable waterproof poly canvas, making it easy to clean.
Can the bag be personalized?
Yes, you can personalize your bag with name embroidery. We recommend using initials or a short name for the best results. The most popular color choice for embroidery is Metallic Gold.
